SCALABLE
Enjoy Fortune 500 quality data at economical local telecom pricing.
TELLING
Identify potential gaps, successes, and areas of improvement in a very short timeframe. Understand and resolve operational inefficiencies.
HONEST
CX surveys from 3rd party firms yield more genuine responses than self-gathered feedback.
Graphical, scalable dashboard reports provide quick reference status updates.
The included dashboard system reports all feedback and is scalable by location, type of customer response, aggregate or granular overviews as well as various calendar parameters. Charts and graphs easily compare month over month, week over week or year over year to provide measurable CX goals for team members with actionable feedback. Text analytics will help breakdown what your customers are saying and allow you to use the insights to better serve them in the future.
Dashboard access can be created as permission based for specific employee groups. Once established, data collection is an automatic process with a comprehensive and intuitive reporting platform populated with real time data. These reports use the overall satisfaction to identify clients who are:
SATISFIED
Champions who will continiue to refer and purchase.
PASSIVES
Neutral customers who can easily be swayed by competition.
DISSATISFIED
Customers who can spread negative feedback both in person and online. This can also be damaging to a brand and impede growth in your market area.
This revolutionary shared services approach to Consumer Insights offers affordable, top rate results by a local, telecom knowledgeable team who will walk with you every step of the way.
Social Media Engagement and Management